General manager should obey and implement the principle of regarding customers as pursue of a company. insuring to guarantee the requirements and expectations of customers, returnning them into the requirements of a company and meeting the objective of customers.
　　-----Quotation from "Quality Handbook" of our company

Perfect After Service
　　　----Will Not Say No To Customer
　　　　　Taking Problem, Leaving Empressement, Consolidating Communication

　　Objective: customer satisfies without complaint, customer disseminates the excellence of Xinzhongxiao, letting customers like us and Xinzhongxiao
　　Mode: checking regularly, reacting for telephone, combining timing treatment and collective treatment.
　　Free Maintain and Reparation: After the finish and appraisal of engineering, our company will provide free maintaining and keeping period, keeping good communication with owners and units, sending persons check and maintain the products and training the operators to be reliable.
　　Normal Maintain: According to the maintain contract, providing all-weather track and reaction service, setting up working record and document, obeying complete working process and system, insuring the system operate smoothly, providing the keeping watch according to the requirements of customers after negotiation.
　　Spare Products and Component Storage: For the damaged components, we have enough storage, which can insure the tining change. For the others software, parts and equipment, we have the normal supplying channel and correct solving methods.
　　Service Principle: timing reaction, good service, quick track, solving probelms quickly, and no "dead angle" in service.
I am the solver/I am the person of finding solutions for customers.